A1Carz
A1Carz
Clear and transparent refund terms for your car rental bookings.
At A1Carz, we understand that plans can change. Our refund policy is designed to be fair and transparent while ensuring the sustainability of our car rental services. Please read this policy carefully before making a booking.
Refund processing time: 5-7 business days after cancellation approval.
Refund amounts depend on when you cancel your booking:
100% Refund - Full amount refunded
No cancellation charges apply
75% Refund - 25% cancellation fee
Moderate cancellation charges apply
50% Refund - 50% cancellation fee
High cancellation charges apply
No Refund - 100% cancellation fee
Full amount forfeited
We understand that emergencies happen. Full refunds may be considered for:
Hospitalization or serious illness (medical certificate required)
Severe weather conditions or natural calamities
Airline-caused delays or cancellations (proof required)
Mechanical problems on our end preventing rental
Government-imposed travel restrictions or lockdowns
Death in immediate family (death certificate required)
All special circumstances require proper documentation and are subject to management approval.
Submit cancellation request through your dashboard or contact support
Our team reviews your request and calculates refund amount
Refund processed to original payment method within 5-7 business days
Log into your dashboard and click "Cancel Booking" for instant processing of eligible cancellations.
Call our 24/7 support line at +91 98765 43210 for immediate assistance with cancellations.
Send cancellation request to support@a1carz.com with your booking reference number.
Refunds are processed back to your original payment method:
3-5 business days
2-3 business days
1-2 business days
1-2 business days
Instant credit
Bank transfer in 5-7 days
The following charges are non-refundable under all circumstances:
Our customer support team is here to help with your refund requests and questions.
+91 98765 43210
support@a1carz.com
Available on our website